Showing Products and Prices for Show Products for
to Glenfield for View Schedule
Checkout
We notice you are using an older browser. If you find you are experiencing issues, we recommend switching to a browser version listed in our FAQ section.

Due to unprecedented demand we have had to make some changes to our online shopping process. For the most up to date information and FAQs on online shopping in our current times, please see our COVID-19 updates.

New to Countdown online shopping?

Find out more about how to register, book a slot for Pick up in-store or Delivery to your home, and tips on how to shop with us online.

Getting started

Get the most out of online shopping

Shop faster with My Favourites

Using My Favourites is the fastest way to shop for all the things you usually buy in store. My Favourites is powered by Onecard so you’ll need to add your Onecard to your account first.

You’ll see everything you’ve bought in store recently using your Onecard, and things you buy online are also added here so you can find them again easily. Browse through and add the things you want to your trolley. You can also remove products you no longer want to see from the list.

Allow substitutions to help us get what you need

We may not be able to source the exact item you have ordered so please tick ‘Allow substitutions’ at the online checkout and we will try and find you a similar alternative. Our personal shoppers will not be able to phone you to check substitutions, but we’ll do our best to get it right.

If you do not allow substitutes, you will not be charged for things that we could not supply, but you may be missing a few things you really need.

Leave notes for your personal shopper

You can leave shopper notes on each product to help your personal shopper pick just the right thing for you - just tap or click on the speech bubble on each product as you browse or search.

We can't guarantee you will always receive the products as you have requested, but our personal shoppers will try their best.

Need help? Speak to Olive, the Countdown Virtual Assistant

Our hard-working Customer Care team is experiencing a high volume of calls and emails at the moment so if you have a question please try Olive, our virtual assistant. She is still learning but might be able to answer your question.

Latest updates

Got more questions?
See our online shopping FAQs