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Priority Assistance Service

To ensure the customers who most need it have access to online delivery services at this time, we have re-opened applications for a Priority Assistance service for online deliveries.

For more information on the service and the application process please see our Priority Assistance FAQs

To apply for Priority Assistance please complete the form below and include any supporting information to help our team assess your request.

Our team will review your request and contact you as soon as possible to confirm your Priority Assistance status.

To ensure the customers who most need it have access to online delivery services at this time, we have re-opened applications for a Priority Assistance service for online deliveries.

If you have previously been approved, you don’t need to re-apply for this service. Just sign in to Online Shopping to see the priority delivery slots.

For more information on the service and the application process please see our Priority Assistance FAQs

How to apply

  1. Check you meet the eligibility criteria.
  2. Sign in or Register for online shopping. You cannot register for Priority Assistance until you’ve done this
  3. Return to this page to see and complete the online application request form. Applications need to be completed online. If you are not able to do this yourself please ask a family member or friend to register you for online shopping and complete this form on your behalf.

To apply for Priority Assistance please first Register or Sign in for online shopping, then come back to this page to see and complete the application request form.

Register Sign in

Kia ora,

You are not currently set up as an Online shopper, you will need to complete your registration before you can apply. Once you have registered, please come back to this page to create an application.

Register for online shopping

Kia ora,

You are an approved Priority Assistance Service customer. If you have questions about the service, check out the FAQ section.

Place an order now

No longer require the service?

We really appreciate that you will be freeing up a space in this vital service for other kiwis who may really need it.

Kia ora,

We are currently reviewing your application. Please give our team some time to review your application and they will be in touch with you directly to let you know the outcome.

No longer require the service?

We really appreciate that you will be freeing up a space in this vital service for other Kiwis who may need it.

Why do you need Priority Assistance

Please provide as much supporting information as possible to help us assess your request, for example date of birth, mobility card number and details of health conditions or disabilities which may make it hard for you to shop in-store.

Please select all the options that may apply to you*

To help us confirm your age, please provide some additional details*

NOTE: You will be removed from Priority Assist 14 days after being approved, however you can still order deliveries for up to 7 days later if delivery windows show available.

Confirmation

All information provided will be treated in accordance with our Privacy Statement and Privacy Policy

Applicants must be residing at the registered address on their Online Shopping account. Limited to one 'Priority Assistance' service, per address. Eligibility is based on, but not limited to, those who hold a SuperGold card or a Mobility card, customers who have a disability, compromised immunity or certain pre-existing conditions. 'Priority Assistance' delivery time slots are limited and are not guaranteed. Countdown may amend, or withdraw, the provision of the 'Priority Assistance' service at any time, and at its discretion. This eligibility criteria should be read in conjunction with the full terms and conditions applicable to shopping online with Countdown (https://www.countdown.co.nz/about-us/terms-and-conditions).