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A faster click&collect is a tap away

With the Countdown Pick up app there’s no need to wait around in-store while your Pick up order is located.

We’ll notify you when your groceries are ready to pick up and when you're close by you can let us know, so that we can get everything ready for your arrival.

Download it today on the App Store or Google Play.


With the Countdown Pick up app there’s no need to wait around in-store while your Pick up order is located.

We’ll notify you when your groceries are ready to pick up and when you're close by you can let us know, so that we can get everything ready for your arrival.

Download it today on the App Store or Google Play.

Simply download the app, switch on your notification and location settings, and you're ready to go.

Frequently asked questions


Does it cost to download or use the app?
Our Pick up app is free to download and use. Standard mobile data rates may apply, please refer to your mobile plan.

I can't log into the app?
Please check you are using the same email address you log in with on the Countdown Online Shopping website.

My orders are not showing?
It could be one of the following:
- If your order has recently been placed it may take up to 30 minutes to appear on the app.
- Please check you are using the same email address you log in with on the Countdown Online Shopping website


When will the app be available at my local store?
The app is available in all stores nationwide.

When will it notify me that my order is ready?
When your order is ready to pick up and 10 minutes before your selected pick up window opens.

How will it know when I'm nearby?
Ensure you have your location setting turn on and connected to the internet. Please note that Countdown does not have access to your device location when using or not using our app.

Supported Operating Systems
Android 5.0 or above and iOS 10.0 and above.

Frequently asked questions

Does it cost to download or use the app?
Our Pick up app is free to download and use. Standard mobile data rates may apply, please refer to your mobile plan.

I can't log into the app?
Please check you are using the same email address you log in with on the Countdown Online Shopping website.

My orders are not showing?
It could be one of the following:
- If your order has recently been placed it may take up to 30 minutes to appear on the app.
- Please check you are using the same email address you log in with on the Countdown Online Shopping website.


When will the app be available at my local store?
The app is available in all stores nationwide.

When will it notify me that my order is ready?
When your order is ready to pick up and 10 minutes before your selected pick up window opens.

How will it know when I'm nearby?
Ensure you have your location setting turn on and connected to the internet. Please note that Countdown does not have access to your device location when using or not using our app.

Supported Operating Systems
Android 5.0 or above and iOS 10.0 and above.


Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google Inc.