Showing Products and Prices for Show Products for
to Glenfield for View Schedule
Checkout
We notice you are using an older browser. If you find you are experiencing issues, we recommend switching to a browser version listed in our FAQ section.

New to Countdown online shopping?

Find out more about how to register, book a slot for Pick up in-store or Delivery to your home, and tips on how to shop with us online.

Getting started

Get the most out of online shopping

Shop faster with My Favourites

Using My Favourites is the fastest way to shop for all the things you usually buy in store. My Favourites is powered by Onecard so you’ll need to add your Onecard to your account first.

You’ll see everything you’ve bought in store recently using your Onecard, and things you buy online are also added here so you can find them again easily. Browse through and add the things you want to your trolley. You can also remove products you no longer want to see from the list.

Go to My Favourites

Allow substitutions to help us get what you need

We may not be able to get the exact item you have ordered so please tick ‘Allow substitutions’ at the online checkout and we will try and find you a similar alternative. Our personal shoppers will not be able to phone you to check substitutions, but we’ll do our best to get it right.

If you do not allow substitutes, you will not be charged for things that we could not supply, but you may be missing a few things you really need.

Leave notes for your personal shopper

You can leave shopper notes on each product to help your personal shopper pick just the right thing for you - just tap or click on the speech bubble on each product as you browse or search.

We can't guarantee you will always receive the products as you have requested, but our personal shoppers will try their best.

Need help? Speak to Olive, the Countdown Virtual Assistant

Our hard-working Customer Care team is experiencing a high volume of calls and emails at the moment so if you have a question please try Olive, our virtual assistant. She is still learning but might be able to answer your question.

Try Olive, our virtual assistant

Your questions answered

Our friendly customer care team can help with that. Please contact us with your order number.
Absolutely! With our Delivery Saver you can get unlimited deliveries for less than $20 a month*.
Yes, you can! We offer same day delivery and pick-up slots. Availability of same day slots is dependent on 1) time of day - the earlier the better, 2) whether that slot is already full. We recommend you checkout early and reserve your slot at the beginning of your shop for the best chance of getting your shopping on the same day.
If a product you requested is not available and you’ve allowed substitutes, your Personal Shopper will try to replace the unavailable product with a similar product of equal or higher value, but we will only charge you at the price of the originally requested product. Only as a last resort, will we substitute with a lower value product. In this case, we will charge you for the lower value product.

When you reach the Review your order step you will see a checkbox next to each item labelled "Allow subs". Remove the tick from any item that you're not happy to have substituted.

More questions? Try our FAQs