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BYO or packed in paper: some changes to your online shopping


As part of Countdown’s ongoing work to reduce plastic, we now pack our online orders into paper bags. Up until now, we’ve covered this cost while we trialled different bag options and helped our customers get used to life without plastic bags.


BYOB

Delivery & Pick up with paper bags

$1 flat bag charge per order

No matter how large your order is, a $1 flat bag charge will now apply on all delivery orders and all Pick up orders where BYO bags has not been selected. Paper bags cost more than plastic, but we are passing on as little of the cost as possible. Our in-store personal shoppers will select and pack your groceries for you with the same care that you’re used to.

Find out more about Countdown’s work to reduce plastic


BYOB

BYO bags when you Pick up

Free

For all Pick up orders, you can now BYO bags. If you choose this option, you won’t be charged for paper bags. When you arrive, one of the team will bring your groceries to you loose in a trolley, ready for you to pack into your own bags. If you’d like a hand, just let us know. We are working on a solution for home delivery.

Find out more about BYO bags

View our full FAQs