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Get answers to your questions quicker - see Countdown COVID-19 updates and FAQs, or ask Olive, our virtual assistant.

Glass Container enquiries
Due to shipping delays, some Glass Containers are temporarily out of stock. We are working hard to bring you more as soon as possible.

Unfortunately this delay may impact our online redemption process. If you redeemed a Glass Container online and it was not delivered with your order, your eStamps will automatically be refunded back onto your Onecard. This may take up to 3 days from the date your order was invoiced. You will receive a text message confirming this.

Priority Assistance service enquiries
0800 40 40 40
7am to 8:30pm Monday - Sunday
If you have a query about an existing application, or believe that you need access to this service.

General Supermarket and Card Services Enquiries
0800 40 40 40
8am to 8pm Monday - Friday, 9am to 4:30pm Saturday and Sunday

Store hours and contact
Find your nearest store

Supplier enquiries
09 275 2788
8am to 5pm Monday - Friday
View our Supplier Information Portal

Media & Government enquiries
media@countdown.co.nz

General Information

Store hours
Find your nearest store

Onecard E-Vouchers
View Onecard FAQs

Online Scams
There are a number of scams circulating at the moment.
View all known scams here.
Countdown will never ask for personal details such as PIN numbers over the phone or online.

Postal address
Woolworths New Zealand Limited
Private Bag 93306
Otahuhu
Manukau

Physical address
80 Favona Rd
Mangere
Manukau 2024