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Our Services

Delivery

Delivery is $9 for orders over $200, and $13 for orders less than that. You can get even cheaper delivery using our Delivery Saver.

Just a note that there are a few rural and island locations that cost a little more, so check out our Delivery, Pick-up and Returns page for more information.

Do you have a shared driveway? Want us to knock quietly when we arrive? Dogs on the property? You can also leave Delivery Instructions for your driver when you Review your Order.

  • Cold drinks to your door

    All our trucks are chilled so your milk stays cold and your peas frozen.

  • We deliver on weekends

    Our nationwide service delivers shopping to your door, 7 days a week.

Pick up

Pick up is FREE for all orders over $50 and is available everywhere. Orders under $50 will incur a $5 fee.

To arrange a pick up order simply choose your shopping method in the green bar at the very top of the website.

When you collect your order, head to the Customer Service Desk with your order confirmation email and ID (eg Driver's Licence).

You can also leave instructions or information about Pick up when you Review your Order.

  • You can pick up faster with the myCountdown app.

    The Pick up order tracking feature lets you know when your groceries are ready to pick up. When you're close by you notify us, so we can get everything ready for your arrival.

Personal Shoppers

Our personal shoppers are at your disposal

Our team have been trained to select the best fruit, vegetables, meat and seafood available. They follow your instructions to the letter, as much as possible.

So if you have any special requests or particular needs use our Shopper Notes to let us know. Shopper Notes can be added on any individual product page or you can add them all at once when you Review your order. Plus we save the notes for future orders so you only need to enter them once.

So be sure to tell us exactly what you normally choose - whether that's greenish bananas or a particular colour of toothbrush - and we'll do our best to pick what you want from what's in store on the day.

Substitutions

Getting you the next best thing

We offer a substitutions service that ensures you get something just as good if an item in your order is no longer available. We will look for a similar product of equal or higher value, but will only charge you the price of the product you originally ordered.

You can use Shopper Notes to specify what you'd like if your first choice isn't available, for example "If you don't have Watties tomato sauce I'm happy with Whitlocks." Only as a last resort, we may substitute with a lower value product. In this case, we will only charge you for the lower value product.

  • Turn substitutions on and off at checkout

    When you Checkout you can turn substitutions on or off for individual products, our you can set a default for your entire shop in My Account.

Onecard

Earn rewards online with Onecard!

As a Onecard member you get same benefits with online shopping as you do in-store. Whether you're registered to earn Onecard e-vouchers to spend on your shopping or AA Smartfuel discounts to get you places, we've got you covered. To get set up, simply tell us your Onecard number when you sign up for online shopping.

Your Onecard points or AA Smartfuel discount balance is updated automatically after you have received your order. Any Onecard e-vouchers you earn will automatically be available for your next shop online, or in-store.

As a Onecard member you also get access to exclusive Club Prices and promotions.

  • Get a Onecard in store

    Don't have a Onecard? Simply pick one up next time you're at Countdown and then register your Onecard. Once you've linked it to your online shopping account we'll apply Onecard benefits as you shop.

It's fresh or it's free!

We’re so sure of the quality of our fruit, vegetables, meat, deli, bakery and seafood that, in the unlikely event you’re unhappy with anything you buy from us, we'll both refund your money and replace your purchase.

Please take the product and your invoice to your nearest Countdown store or contact our Customer Care team for a refund or replacement. View Our Policies for more information.

Save precious time with these shortcuts

Shop My Favourites 

See what you usually buy with your Onecard to make your shopping faster.

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