check if we deliver to you, and begin shopping. Begin typing your suburb / town and click to select
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Checkout, coupons, delivery & pickup

Reserving your Delivery Time

Secure your delivery time while you shop. Click on schedule / reserve above the trolley.
Your reservation expires if you logout of our website or do nothing on our website for 15 minutes.

Review Your Order

Review your order

When you first go to Checkout, a 'Review your order' page appears.
This is a detailed view of your trolley.
Take a moment to double-check what you are going to order,
as well as the quantities and prices of the items.
The sub total represents the cost of your order before delivery fees are added.
The TOTAL includes the delivery fee for fulfilment of your order.

To add or delete items change the quantity in the boxes to the left of each item.
If you want to add a new item, just click on 'Exit checkout and continue shopping', find what you need and add it to your trolley before returning to checkout.
Clicking on REMOVE removes products from your trolley.
If you make an adjustment to the quantity, click on 'Update changes' to save your changes - although your changes will be automatically saved if you press 'Next'.

Coupon codes

If you have an online shopping coupon code, enter it into the 'coupon code' section to apply the product or delivery discount to your order. The final confirmation screen will confirm if it has been accepted.

After reviewing your order and making any necessary changes, click on 'Next' to move to the next screen.
There you can specify a delivery date and time. You can also make comments and specific instructions to your Personal Shopper and your delivery person.

Notes

Next to each product is a space that enables you to write specific instructions and comments to
Your Personal Shopper.
Your personal shopper will hand-select the items you have ordered.
To help us meet your specific needs, please type into this box any special details or requirements for choosing produce, meats, etc.
(eg: you may like your bananas on the green side or extra ripe.)

Substitutions

You have the option of checking the 'subs' box.
Checking the box means that your Personal Shopper is able to make a reasonable substitution, if an item you have selected is unavailable.
A substitution will only be made if there is another product very similar to the item originally selected.
For example, if you want a certain brand of trim milk and it’s unavailable,
we could substitute a different brand of milk but it would still be trim milk.
If you do not check the box, no substitutions will be made
and you will not be charged for the unavailable item.

Delivery

To select your delivery date and time, click on the box next to your selection. By default the next available delivery time for your area will be selected.

Your Comments/Instructions

You will notice two boxes on the left hand side. These enable you to write specific instructions and comments to:

Your Personal Shopper

The personal shopper will hand-select the items you have ordered.
To help us meet your specific needs, please type into this box any special details or requirements for choosing produce, meats, etc.
(eg: you may like your bananas on the green side or extra ripe.)

Your Delivery Person

The person who will deliver your order.
If theres a special place where you would like the courier to put your order
(say, on the back porch), or if your gate is extra tricky,
please enter details in this box.

Payment

You can pay for your order in two ways:

Credit Card

We accept all major credit cards. Amex, Mastercard, Visa and Diners. Simply follow the prompts on screen to enter your details.
Should there be any issues confirming your payment you will be presented with an error message informing you of the issue. (ie: invalid card expiry date)

Direct Debit

If you have a Direct Debit Authority set up for online shopping, this will be the default method of payment. If you wish to use a credit card then you will need to manually select it as your method of payment.

Confirmation

Once you have passed through checkouts you wil receive an order fulfilment confirmation containing:

Your order number
Scheduled Delivery Date and Time
Items purchased
Total Cost (broken down by subtotal and delivery/fulfilment fee)

You can print a copy of this page for your records.

Your order will be saved automatically as a Past Order, but if you want to save this order as a specific list you can do so in your favourites section.

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